Returns & Refund Policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process.
Returns PolicyWe have a 30 days Return Policy, which means you have 30 days from the date of receiving your item to request a return. Returns made after 30 days from the date of receiving your item will not be accepted and refunds will not be provided.
How to Process a Return and Refund
Step 1: To start a return, you can contact us at firstname.lastname@example.org, let us know which of your orders and which products want to be returned.
Step 2: If your return is accepted, we'll send you a return address.
Step 3: Send the item to the address we supply.
Step 4: We will initiate a refund to your original payment method within 7 business days of receiving your returned package and confirming that there is no problem with the product.
Instructions for products that accept returns
Returned items must be in their unused condition with the original packing.
Quality problems refer to product damage or product defects such as severe fading, cracking, etc. If the product has quality problems after you receive it, you can contact us for a refund.
The quality problem does not include any size, color, and material aberration from the buyer's imagination since we have shown pictures and descriptions on each product's purchasing page.
Items not accepted
1. Non-Returnable Items: Custom Products (such as special orders or personalized items), Gift Cards.
2. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
3. Please do not include non-Y.J TAILS items by accident in your return package. We will not be responsible for sending those items back to you.
All shipping charges are borne by the customer: If you are not satisfied with the product after receiving it and ask for a return (the reason for the return is not due to quality problems), you are responsible for the Express Shipping cost (If you paid when you make the purchase) and return shipping fee.
The original shipping fee is non-refundable.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
The fastest way to ensure you get what you want is to return the item you have and make a new purchase for the new item.
We will make full refund if you cancel the order before we send the package.
If you have any issues with your return or refund, please feel free to contact us at email@example.com
Service Time: 9:00 - 16:00 GMT+8 (Business Days: Mon. - Fri.)